Data Protection Requires a Team Approach
If you have a perfect storm of deleted data and no backup, usually the IT department is to blame. Sounds familiar?
Some mistakes can be forgiven but some are difficult to forget due to the time and cost involved of recovery. A proactive team approach between IT and the business units could help you avoid a catastrophe.
How are you sure you are backing up all of the required right data? Who knows what data needs to be protected? If you said I.T., then read on. Backup is a service by IT provided to the business. The request to protect data has to come from the system owner, and the IT department should be held accountable to carry out the backup.
Business Application Owners
Business application owners should know and decide what needs to be backed up, how frequently and for what retention period. Every service, server and application should have owner. Similarly, IT should own the underlying infrastructure and management services. For example, file, print, backup and antivirus servers, etc. Similarly, the accounting and marketing departments should own their applications (including databases) and should know what needs to be protected and for what retention period.
By the help of IT team, application owners should answer the right questions, framed by backup team. The owners should inform when new servers, database, application, mount points (files and directory), or websites are added. Make it part of change process, on-boarding and your table-top DR exercise. Do not expect everything to be protected without these operational controls.
Team work with business owners will not only help in backing up what is needed, but may avoiding unnecessary backups, and save on backup time and costs.
Some IT departments in many large companies manage charge-backs to respective departments for every GB data backed up. This process will motivate the business units to better manage backup requirements with the below advantages for IT:
- Be confident about data being protected
- Save costs by skipping non-critical data or introduce reduced frequency of backups
- Data owners take conscious responsibility
- IT would not be held accountable
- IT and business units are on the same page so all parties can be successful
Would you like to learn more about data protection? Let's Talk.
Author: Khaja Moizuddin
Equilibrium IT Solutions, Inc.